Refund Policy

Last updated: 7/8/2025

1. Refund Eligibility

We offer refunds under specific circumstances to ensure customer satisfaction while maintaining fair usage of our AI video generation services.

2. 14-Day Refund Window

You may request a full refund within 14 days of your initial purchase if:

  • You have not generated any videos using our service
  • You experienced technical issues that prevented service usage
  • The service does not meet the specifications as advertised

3. Partial Refunds

Partial refunds may be considered on a case-by-case basis if:

  • You used less than 25% of your monthly video allocation
  • Service was unavailable for extended periods due to technical issues
  • You experienced significant quality issues with generated content

4. Non-Refundable Situations

Refunds will not be provided in the following cases:

  • You have used more than 50% of your monthly video allocation
  • Your account was terminated due to violation of Terms of Service
  • You simply changed your mind after using the service
  • You failed to cancel before the next billing cycle
  • Requests made after 30 days from the original purchase

5. Subscription Cancellations

You can cancel your subscription at any time:

  • Cancellation takes effect at the end of your current billing period
  • You retain access to all features until the subscription expires
  • No refund is provided for the remainder of the current billing period unless eligible under other refund conditions
  • Your generated content remains accessible for 30 days after cancellation

6. How to Request a Refund

To request a refund:

  1. Contact our support team through the platform or email
  2. Provide your account information and reason for the refund request
  3. Allow up to 5 business days for review and response
  4. If approved, refunds are processed within 7-10 business days

7. Refund Processing

Approved refunds will be processed:

  • To the original payment method used for the purchase
  • Within 7-10 business days after approval
  • Credit card refunds may take additional time depending on your bank
  • You will receive email confirmation once the refund is processed

8. Technical Issues

If you experience technical problems:

  • Contact support immediately for assistance
  • We will work to resolve issues promptly
  • Service credits may be provided for significant outages
  • Refunds may be considered if issues cannot be resolved

9. Dispute Resolution

If you disagree with a refund decision:

  • You may appeal the decision within 30 days
  • Provide additional information supporting your request
  • We will review appeals within 5 business days
  • Final decisions will be communicated via email

10. Policy Changes

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting. Continued use of our services after changes constitutes acceptance of the new policy.

11. Contact Information

For refund requests or questions about this policy, please contact our support team through the platform or via our official support channels.